Shipping
Where do you ship?
We ship worldwide.
To ensure accurate delivery, nearly all international orders will automatically include tracking. However, some locations may not be eligible for tracking. If we are unable to provide tracking for your package, we will notify you via the contact information you’ve provided.
How long is shipping?
CANADIAN ORDERS:
Our standard shipping is via letter mail, which does not include tracking. Delivery typically takes 2-8 business days within Canada. Upgraded shipping options, including tracking, are available at checkout.
US + INTERNATIONAL
We offer various shipping methods for orders to the United States and international destinations. Delivery times may range from 5 to 15 business days, depending on the shipping method selected.
Please contact us directly if you have any further questions.
How do I track my order?
At checkout, you can enter your email or phone number. Both receive order confirmations. An email is required to receive tracking details.
All shipping methods include tracking except lettermail and local pickup.
What is a processing time?
Our processing time, as noted at the top of our site, refers to the time it takes for us to craft and ship your order.
My package has not arrived/arrived damaged, what should I do?
Once your package is mailed, it is in the hands of the carrier. We recommend upgrading to our tracked and insured shipping options to cover any potential issues, such as misdelivery, lost packages, or damage during transit.
If your package has not arrived or has been damaged, please contact us at hello@twentysevenjewelryco.com and we will assist you in resolving the issue.
Jewelry
What metals are used in your jewelry?
We primarily use 14k gold-filled and sterling silver for our jewelry, with some earrings crafted from gold vermeil. These metals are skin-safe and hypoallergenic. For more details about the metals we use and how to care for them, please visit our our jewelry care page.
How do I find my jewelry size?
Bracelets + Anklets: Measure your wrist/ankle circumference (this can easily be done with a string and a ruler). We recommend adding 0.5“ - 1“ to the circumference size for your perfect fit.
The standard bracelet size is 6.5 - 7.5 inches.
The standard anklet size is 8.5 - 9.5 inches.
Necklaces: You may use the string and ruler technique, or find your necklace length via a necklace length chart.
The standard necklace size is 16 - 18 inches.
All of our bracelets, anklets, and necklaces come with extenders to help find your perfect fit.
How do I care for my jewelry?
Please read our jewelry care page for information on how to care for your jewelry.
Are the gemstones used in your jewelry genuine?
Yes, all of the gemstones used in our pieces are 100% genuine, and come from reputable suppliers across Canada, and the United States.
Do you take custom orders?
We offer customization on nearly all of our products and are excited to collaborate with you to bring your unique jewelry ideas to life.
Please reach out to us with as much detail as possible about your custom piece, and we’ll be happy to work with you to create something special.
Order information
What are your shop policies?
We highly suggest reading our shop policies before placing a order with us.
Can I cancel my order?
To cancel your order, please contact us within 12 hours of placing it. As our jewelry is handmade to order, we cannot guarantee your order hasn’t already been started or is preparing for shipment after this time.
For more information on cancellations, please read our Shop policies .
Can I change/update my order?
To make any changes to your order, please contact us within 12 hours of placing it. As our jewelry is handmade to order, we cannot guarantee your order hasn’t already been started or is preparing for shipment after this time.
For more information on changing and updating orders, please read our Shop policies .
My jewelry broke, what should I do?
Each piece of our jewelry is carefully crafted and inspected for quality to ensure it can withstand everyday wear. However, due to the delicate nature of dainty jewelry, it may break under significant force. If your jewelry breaks within 4 months of purchase, we offer a free repair. Depending on the extent of the damage, we may also offer an exchange for a new piece. If the damage is irreparable we will offer an alternative solution. For repairs requested after 4 months, a fee may apply.
To assist us in processing your repair request, we kindly ask that you provide photos of the broken jewelry. This will help us understand the cause of the damage and determine the best course of action.
Buyer is responsible for shipment costs.
OTHER
What's the significance behind "27"?
Founder and maker Rylee played hockey from age 5 to 18—a huge part of her life that shaped who she is today. The number 27 was her jersey number for many years and is also her birthday, making “27” a meaningful part of her story.
Can I do a pickup for my order?
To pick up your order, select local pickup at checkout (available for orders within Nova Scotia). We’ll contact you using the information provided at checkout once your order is ready for pickup.
Can I shop your jewelry in person?
Follow us on instagram for updates on upcoming craft markets, where you can shop our jewelry in person!