refund policy

All of our jewelry is eligible for returns and exchanges, except earrings for hygiene reasons. To start a return or exchange, please contact us within 7 days of receiving your order. We will provide a return address, and once we receive the item, we will issue a refund or send the exchanged piece. Buyers are responsible for all shipping costs related to returns or exchanges.

CANCELLATIONS

To cancel your order, please contact us within 12 hours of placing it. As our jewelry is handmade to order, we cannot guarantee that production hasn't already begun after this time.

Once an order has shipped, it cannot be canceled.

All jewelry must be returned in the same condition in which it was received. We strongly recommend using protective packaging when returning items. Items sent back without prior approval for an exchange will not be accepted and will be returned to the sender. If we determine that the products are damaged due to reasons other than shipping, the items will be returned to you.

Please note that buyers are responsible for all return shipping costs